Scan-n-Pay Help & FAQ

Quick answers for setup, payment links, publish/unpublish, account deletion, and troubleshooting.

Seeing “Payment Hub inactive” or an inactive banner?
First, confirm whether your plan is active. If you are the plan owner and your subscription should be active, use the appropriate restore or billing recovery path for your platform. If you are a sub-account, ask the plan owner to re-add you if needed. Jump to troubleshooting →

PayPal typesVenmoCash AppCard checkout linksPublish / UnpublishLogo helpDelete accountSupport

Getting started

Scan-n-Pay lets you publish a clean payment landing page that you can share as a link or QR code. Customers scan, choose a payment method, and pay you using the services you already use.

Tip: Set up one business or hub identity per Google account. If you manage another business, sign out and sign in with that business Google account.

On web, your main editing flow is split into Profile, Payment Methods, and Theme. On Android, the layout may appear differently, but the hub and backend behavior are meant to stay aligned.

What customers see

Customers land on your Scan-n-Pay page and see:

Your business name
Your optional tagline/message
Your image/logo (optional)
Buttons for the payment methods you enabled

Good to know: Scan-n-Pay does not collect your bank details, passwords, or private payment credentials. You provide links to services you already use.

PayPal (Personal vs Business)

PayPal has more than one link style. Scan-n-Pay supports both.

Choose the PayPal type that matches your link.
In Scan-n-Pay, select the PayPal account type first, then paste the matching link.

Personal (PayPal.Me)

Looks like: https://paypal.me/yourname
Best for simple personal payments.

Business checkout

Looks like: https://www.paypal.com/ncp/payment/XXXXXXXXXXXX
This is a more checkout-style PayPal experience and often feels more professional for customers.

If Scan-n-Pay warns about a mismatch: switch the PayPal type selector so your link and selected type match.

Venmo

Use your Venmo profile link. Example: https://venmo.com/u/yourname

Tip: If your Venmo name is hard to spell, Venmo’s share-profile option usually gives you the cleanest link to paste.

Cash App

Use your Cash App link. Example: https://cash.app/$yourname

Credit cards, Stripe, Square, and custom payment links

Scan-n-Pay supports card-based and card-like payment methods by linking directly to your existing payment provider.

Supported options

Stripe — Use a Stripe payment link or hosted checkout link.
Square — Use a Square payment link that allows the buyer to choose the amount.
Custom — Use another payment link where the payer is taken to a hosted payment page.

Why Custom?
The Custom option allows Scan-n-Pay to work with regional and international payment systems, including non-U.S. or bank-based payment links, as long as the link opens a payment page for the payer.

Scan-n-Pay does not process payments or handle card data directly. All payments occur on the selected provider’s secure checkout page.

Publish & Unpublish

Publish makes your latest settings live, including your name, message, image, and payment buttons.
Unpublish hides your payment buttons until you publish again.

Use Unpublish when: you are updating links, pausing sales, or testing changes.

On web, publish/unpublish actions live in the shared settings action bar. On Android, the placement may differ, but the effect is the same: publish makes your current hub live, and unpublish hides it.

Tagline tips

Your tagline is your chance to add a personal touch or helpful instruction. Examples:

“Thanks for supporting my small business!”
“Local pickup available — message me after paying.”
“Please include your name in the payment note.”
“Custom orders welcome.”

Logo / image upload

Uploading an image is optional but recommended. It helps customers recognize your business quickly.

Best practice: Use a square logo or clear photo that still looks good when cropped into a circle.

Tips for best results
• Keep it simple: bold shapes and high contrast work best.
• Avoid tiny text: it can become unreadable on small screens.
• If your image looks cut off, try a square version with extra padding around the edges.

Which account is billed?

Scan-n-Pay billing depends on where your subscription is funded.

Android / Google Play: billing is managed through Google Play and is tied to the Play account/environment used for the subscription.
Web / Stripe: billing is managed through the Stripe checkout and billing portal flow tied to the account and customer record used for web subscription management.

Good to know:
• Billing source is determined by how the plan was funded.
• Subscription management is separate from hub editing.
• One active plan is intended to cover your Scan-n-Pay access across Android and web.

Delete account

You can wipe your Scan-n-Pay data from within the account area. Deletion is designed to be deliberate and easy to understand.

Important: wiping your data permanently removes your published page and stored hub configuration.

What happens when you wipe/delete your data

Your published Scan-n-Pay page is removed or disabled.
Your saved configuration is wiped.
Your uploaded image/logo data is removed when present.
Your account is no longer usable for publishing until you sign in again and set it up again.

Important billing note: wiping your data does not automatically cancel recurring billing.
If your plan is funded through Google Play, manage cancellation in Google Play.
If your plan is funded through Stripe, manage cancellation in the Stripe billing portal or customer billing link.

If your subscription later expires, entitlement closes normally. If you already wiped your data, the account completes its lifecycle with no remaining published hub information.

Rejoining later: you can come back later by signing in again with the same Google account and setting up a fresh Scan-n-Pay hub, subject to your subscription/plan status.

Security & privacy

Never put passwords, bank account numbers, Social Security numbers, or private personal data into Scan-n-Pay.

Scan-n-Pay is designed to publish a public landing page with payment buttons. Only enter information you are comfortable sharing publicly.

Troubleshooting

I see an inactive banner or “Payment Hub inactive.”

First step: confirm your active subscription or plan status.

If you are the plan owner and your subscription should be active, use the restore/recovery flow appropriate to your platform.
If you are a sub-account, do not subscribe separately; ask the plan owner to add or re-add you.

I published but don’t see changes.

Try a hard refresh or open the page in a private/incognito tab. Caching is a common reason published changes do not appear immediately.

My payment button doesn’t work.

Double-check that the pasted link is a full URL beginning with https://. For PayPal, make sure you selected the correct PayPal type.

I see an unpublished message on my page.

That means the hub is currently unpublished. Return to settings and publish the hub again.

I want a separate page for another business.

Sign out and sign in with the Google account for that business identity.

Account deletion failed.

Try again on a stable connection. If it still fails, contact support below.

Contact support

If you need help, email us at appsupport@energy-etch.com.